Built for South African business • Once is nice. Futhi is Better.
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YOU PAID TO GET THEM IN.
FUTHI BRINGS THEM BACK.
Futhi captures customer relationships, learns who returns and who drifts, and helps send the right nudge at the right time—through the phone wallet they already carry.
No customer app download Useful customer insight Local setup and support
- CAPTURE
- UNDERSTAND
- COMMUNICATE
- RETAIN
- MEASURE
YOU KNOW THE SALE.
DO YOU KNOW THE CUSTOMER?
If any of these answers are “not really”, you don’t need more marketing noise. You need a better retention loop.
Can you spot a good regular before they quietly disappear?
YES / NOT REALLYDo you know which promotion creates another sale—not just a discount?
YES / NOT REALLYCan you reach your own customers without paying for another advert?
YES / NOT REALLYNEW CUSTOMERS COST MONEY.
FORGOTTEN CUSTOMERS COST MORE.
You’ve already paid for the ad, the rent, the staff and the first impression. If that customer leaves without a way to hear from you again, the relationship walks out with them.
Futhi helps you own the next step: capture the customer, understand the behaviour and create a useful reason to return.
Calculate the value of more repeat visits
THE CARD IS THE START.
THE LOOP IS THE USP.
Most loyalty tools stop at “give them a stamp”. Futhi closes the loop from customer capture to measurable return.
01
Capture
A QR code turns an in-store or online moment into a direct customer relationship. Their branded card lands in Apple Wallet or Google Wallet.
02
Understand
Visit and spend patterns show who is new, loyal, valuable or starting to drift. No more ‘I think our regulars are doing fine’.
03
Bring back
Richie helps send relevant reminders, rewards and follow-ups—then measures what actually brought people back.
15 SECONDS. ZERO APP DOWNLOADS.
SCAN. SAVE. SIP.
COME BACK.
A customer scans your QR code, joins and saves your branded loyalty card to their phone. No app-store mission. No forgotten password. No card meeting the washing machine.
Lives in Apple Wallet or Google WalletRight where customers already keep the useful stuff.
YOUR AI MARKETER.
NO COFFEE REQUIRED.
Richie reads customer patterns, spots the comeback opportunity and helps choose the right message and timing. You set the brand, offers and guardrails. Richie keeps the routine follow-up moving.
RICHIE / OPPORTUNITY FOUNDFriday regulars are due.AI
Audience42 coffee regularsUsually visit Thu–Sat
MomentWednesday · 16:30Before their usual visit window
SUGGESTED MESSAGE
“The weekend is nearly here. Your next coffee reward is closer than you think.”
APPROVEEDIT
Human-approved. Data-informed. Never spray-and-pray.
LESS “HOPE THEY RETURN”.
MORE REASONS TO.
One-and-done customers
Give the first-time visitor a clear reason to make visit number two.
Regulars going quiet
Spot the change early and send a useful nudge before they forget you.
Blanket specials
Match the offer to the customer instead of discounting for everyone.
Marketing guesswork
Track visits, redemptions and recorded revenue so you can improve the next move.
IF REPEAT CUSTOMERS MATTER,
FUTHI FITS.
Coffee & food
Salons & wellness
Retail
Car washes & local services
Multi-location
Any business built on repeat visits
STARTER. GROWTH. PRO.
NO ONE-SIZE-FITS-ALL NONSENSE.
Start with the customer behaviour you want to change. Then choose the level of support and automation that fits.
Starter
Get a proper loyalty programme into customers’ wallets.
One local business ready to retire the soggy stamp card.- Branded digital loyalty card
- Simple joining and rewards
- Guided launch setup
Growth
Turn customer behaviour into smarter follow-up.
Growing businesses that want fewer customers slipping away.- Everything in Starter
- Customer groups and campaigns
- Richie AI marketing support
Pro
Run a more advanced retention programme across teams or locations.
Ambitious and multi-location businesses.- Everything in Growth
- Advanced campaigns and reporting
- Multi-location visibility
FIND THE GAP BEFORE
YOU BUY THE FIX.
Answer a few practical questions and get a Loyalty Opportunity Report shaped around your business, customer behaviour and average sale.
Build my free reportONE VISIT IS NICE.
FUTHI IS BETTER.
Let’s turn more once-offs into regulars—and more “we should go back” into “same time next week?”